FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

We also take PayPal and Klarna.

Shipping & Delivery

We ship to most countries. Unfortunately, we do not ship to France or Luxembourg as it requires the intervention of a customs broker. If you have any questions, please do not hesitate to contact us.

Southern Minerals is not responsible for any charge in destination country.

We recommend you to find out in your country about import taxes you may have to pay.

We use FedEx International Services.

We process orders in 1-2 business days.

Yes you can. If you did multiple orders, please contact us to combine shipping.

Yes. Once the airway bill is created, you will receive a FedEx tracking number which can be used to track your shipment through their website

We offer free shipping to the US for retail orders.

For the rest of the world, shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Our Minerals

Our minerals came from Artigas, Uruguay. Uruguayan Amethysts from the northern region of Artigas are the best and fine quality stones in the world. For this reason, in 2015 Artigas was declared the National Capital of precious and semiprecious stones. Coveted for its spectacular beauty is highly valued for the expert buyer due to its deep purple color and shiny crystals. This makes it one of the most renowned gemstones worldwide.

We are located in Uruguay. We ship from here.

Despite being far away, our logistics work very well and usually, our customers receive a shipment from us faster than a local shipment.

Yes, our minerals are natural. They don’t have any chemical treatments.

Exceptionally, if there is a product that is not natural, it will be clearly specified.

Yes, we sell wholesale and retail. You can contact us via WhatsApp or Instagram: @southern.minerals

We recommend you follow us and turn on notifications to stay updated on live sales featuring exclusive products for resellers.

You can also purchase all the products you see on the website at wholesale prices.

Feel free to reach out, and we'll be happy to assist you.

Warranty

Southern Minerals takes special care when packaging orders. We make sure to have a secure packaging to ensure your crystals arrive in optimal condition. Nevertheless, we understand that there may be some damage. If you encounter any issues with the packaging or the condition of your crystals, please do not hesitate to contact us and we will do our best to resolve the matter. Email us at sales@southern-minerals.com and attach photos.

Returns & Refunds

Returns, Exchanges and Cancellations Policy:

We do not accept returns as we believe that our site provides enough information about
our products through description, dimensions, photos, and videos. If you need further information, please contact us before making a purchase.

Regarding exchanges, we allow changes if you have not yet received the tracking
information for your order.

For cancellations before the shipment of goods, we will refund the funds, but we will deduct the commission charged by PayPal for the transaction. We hope you understand this policy. If you have any questions or concerns, please don't hesitate to contact us.

fast shipping

Receive your order in record time

Star Seller

We are a star seller on Etsy with almost 4000 sales

24/7 support

Call us anytime at +598 94 318 887